Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Northern Dreams will replace any items damaged or poor-quality at no additional cost. Northern Dreams is not responsible for items damaged in shipping.
Wrong Product Shipped/Missing Items
If you've received the wrong product, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Northern Dreams if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.
In the rare event that you are unhappy with the fit of your shoe, Northern Dreams will process a free exchange for you.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.
In order for a free exchange to be processed, please provide the following information:reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested, customer name and order number
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by Northern Dreams.
To reduce the risk of sizing issues, Northern Dreams has provided accurate sizing charts on each of our product specifications pages for customer reference.